![]() ![]() ![]() Secretary of Transportation Pete Buttigieg said this week that the airline could face tens of thousands of dollars per violation in penalties if they "fail to take care of passengers." The Department of Transportation is investigating the cancellations. "Our desire is to go above and beyond."įederal regulators have vowed a rigorous review of what happened at Southwest, with all eyes on outdated crew-scheduling technology that left flight crews out of place after the storm hit, essentially shutting down almost all of the carrier's operations. "There is no greater focus beyond safety than taking care of our customers," Jordan said. Jordan said the airline would be making investments in "operational areas" and plans to reimburse passengers for rental cars, hotel rooms, meals and if they booked flights on other airlines. but this is something we really had never seen in our 51 years." "It really was the scope of the problems attempting to be solved just to move crews around, keep the airline moving. "The storm had an impact but we had impacts beyond the storm," Jordan said. But it wasn't, and Nunez, with her 2-year-old, half-Persian cat, Fritz, boarded without problems.īob Jordan, Southwest CEO, said on "Good Morning America" on Friday that the unprecedented winter storm impacted the airline due to its severity and that "a lot of lessons will be learned" to make sure "this never happens again." Friday worried that her 6 a.m. flight from El Paso, Texas, to Oakland would be canceled. But that relief also came with anxiety.Īnayeli Nunez, a 26-year-old Berkeley graduate student, said she woke up at 3 a.m. Sturtevant was among the dozens of passengers arriving to Oakland International Airport relieved that they had no flight delays or cancellations. "I had a whole row to myself, it was pretty empty," he said. Sean Sturtevant, a 26-year-old San Francisco resident, arrived in Oakland from Seattle on Friday morning and said his flight was far from full. Seven Southwest flights were delayed in San Francisco, 14 in Oakland and 13 in San Jose.Īcross the nation, Southwest passengers reported relatively empty flights Friday, some with one person to a row, as the carrier reshuffled routes and sent planes, and crews, to where they needed to be. Friday, no Southwest flights were canceled at Oakland or San Jose airports, and only two were canceled at San Francisco International Airport, according to FlightAware. The airline announced Thursday that it expected to "return to normal operations with minimal disruptions" on Friday. ![]() 30-After days of canceled flights, leaving thousands of passengers stranded and separated from their luggage, Southwest Airlines appeared to return to mostly normal operations on Friday. ![]()
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